Veterinary & Pet Services • United Kingdomdirect.purina.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 73 days (about 250 per month). Busiest month: 44% of reviews.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026
Score
50.9
Industry average 66.3
15.4 below average
Rating
4.63
Industry average 4.42
0.21 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering November 2024 — 204 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 24% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 50.9 sits in the bottom quarter of about 250 ranked Veterinary & Pet Services companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 99% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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