Based on public reviews and response behavior.
138 reviews over 63 days (about 67 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 100%.
Funeral & Memorial average: score 70.9, rating 4.72 stars, reply rate 50.9%, over 98 ranked companies · benchmark 14 Oct 2026
Score
74.2
Industry average 70.9
3.3 above average
Rating
4.71
Industry average 4.72
in line with average
Reply rate
—
Industry average 50.9%
not measured
Among ranked Funeral & Memorial companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 16% negative
Covering September 2026 — 28 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 138 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 98 ranked companies in Funeral & Memorial (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 70 mentions with a sentiment score of 90.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
