Based on public reviews and response behavior.
600 reviews over 573 days (about 32 per month). Busiest month: 11% of reviews.
Funeral & Memorial average: score 70.8, rating 4.71 stars, reply rate 50.8%, over 95 ranked companies · benchmark 6 Oct 2026
Score
52.1
Industry average 70.8
18.7 below average
Rating
4.71
Industry average 4.71
in line with average
Reply rate
—
Industry average 50.8%
not measured
Among ranked Funeral & Memorial companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering December 2023 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 95 ranked companies in Funeral & Memorial (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.289). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 52.1 sits in the bottom quarter of about 100 ranked Funeral & Memorial companies (25th percentile: 63, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
