Gaming & Esports customer reviews: the 2026 benchmark
CustomerEye analysed 1,411 Gaming & Esports companies, which average an overall score of 56.3 out of 100 across 306,654 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 66.4 out of 100.
Headline figures
- Companies analysed
- 1,411
- Average score
- 56.3 / 100
- Average rating
- 4.04 / 5
- Positive reviews
- 70.4%
- Reviews behind the benchmark
- 306,654
277 of these companies show a rising review trend.
Highest-scoring Gaming & Esports companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | WinThisNow Competitions | 99.1 | 4.99 | 100 |
| 2 | Ace Fortune | 98.3 | 4.98 | 53 |
| 3 | Star Draws & Comps Ltd | 97.2 | 4.95 | 88 |
| 4 | Retropia | 97.1 | 4.98 | 100 |
| 5 | The Cash Kings | 95.7 | 5.00 | 120 |
| 6 | Prestige Watch Circle | 95.3 | 4.95 | 73 |
| 7 | Lawrence of Kemnay Competition | 95.1 | 4.81 | 100 |
| 8 | A Twist Of Date | 94.1 | 4.89 | 100 |
| 9 | RaveNodes | 94.0 | 4.91 | 54 |
| 10 | Daydream Draws | 93.8 | 5.00 | 142 |
What Gaming & Esports customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Gaming & Esports: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 66.4 score |
| Problem Resolution | 69.7 score |
| Delivery Shipping | 72 score |
| Pricing | 73.3 score |
| Response Speed | 76.3 score |
| Customer Support | 76.5 score |
| Loyalty | 76.6 score |
| Value For Money | 78.5 score |
| Onboarding | 81.9 score |
| Product Quality | 82.3 score |