Customereye

Customcontrollers

Gaming & Esports • United Kingdomwww.customcontrollers.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+11.6 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#185of 259
Top 71% · Mid Pack
#1 (best)#259 (worst)
#183Peer
#184Peer
#185This company
#186Peer
#187Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering November 2024 — 40 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 18% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
18.6%
Response Speed
17.5%
Loyalty
10.6%
Customer Support
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.3%
4
5.0%
3
3.5%
2
3.2%
1
13.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.3% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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