Carnival Citi: Top Social Casino in USA!

Gaming & Esports • United Stateswww.carnivalciti.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

60/100

−4.4 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#53of 259

Top 20% · Top Tier

#1 (best)#259 (worst)

#51Peer

#52Peer

#53This company

#54Peer

#55Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 5% negative

94%

positive

Positive94%
Neutral1%
Negative5%

Sentiment Balance

Covering September 2024 — 83 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

27.6%

Customer Support

17.7%

Loyalty

15.8%

Response Speed

11.9%

Onboarding

8.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.3%

4★

11.5%

3★

2.3%

2★

1.3%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 91.1% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

Unlock full insights