Customereye

CyberPowerPC UK

Gaming & Esports • United Kingdomwww.cyberpowersystem.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+5.1 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#128of 259
Top 49% · Upper Half
#1 (best)#259 (worst)
#126Peer
#127Peer
#128This company
#129Peer
#130Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 75 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.4%
Delivery Shipping
16.6%
Product Quality
15.7%
Response Speed
12.2%
Loyalty
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.3%
4★
5.8%
3★
2.3%
2★
1.0%
1★
3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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