Based on public reviews and response behavior.
193 reviews over 59 days (about 100 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 82%, fr 5%, es 3%.
Gaming & Esports average: score 57.1, rating 4.02 stars, reply rate 26.3%, over 1,227 ranked companies · benchmark 18 Oct 2026
Score
69.6
Industry average 57.1
12.5 above average
Rating
4.38
Industry average 4.02
0.36 above average
Reply rate
—
Industry average 26.3%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering September 2026 — 62 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 193 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,227 ranked companies in Gaming & Esports (benchmark 18 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 26%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 126 mentions with a sentiment score of 81.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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