Customereye

Chumba Casino

Gaming & Esports • Maltachumbacasino.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

54/100
+0.9 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#101of 259
Top 39% · Upper Half
#1 (best)#259 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering September 2024 — 242 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
17.1%
Customer Support
15.7%
Product Quality
14.6%
Response Speed
14.0%
Pricing
10.6%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.2%
4
4.5%
3
3.0%
2
2.0%
1
14.3%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis