CS.MONEY

Gaming & Esports • United Statescs.money

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+15.5 vs. last month3.92 ★ average rating · 626 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#209of 259

Top 81% · Bottom Tier

#1 (best)#259 (worst)

#207Peer

#208Peer

#209This company

#210Peer

#211Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.0%

Response Speed

13.2%

Loyalty

12.4%

Problem Resolution

11.8%

Pricing

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 30.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

66.9%

4★

6.7%

3★

1.0%

2★

1.8%

1★

23.6%

Based on 626 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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