Media & Content customer reviews: the 2026 benchmark
CustomerEye analysed 1,220 Media & Content companies, which average an overall score of 60.1 out of 100 across 238,174 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 66.7 out of 100.
Headline figures
- Companies analysed
- 1,220
- Average score
- 60.1 / 100
- Average rating
- 4.04 / 5
- Positive reviews
- 72.7%
- Reviews behind the benchmark
- 238,174
303 of these companies show a rising review trend.
Highest-scoring Media & Content companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | My Media Memories | 98.5 | 5.00 | 87 |
| 2 | Taking The Pixels | 98.2 | 5.00 | 69 |
| 3 | Rainfordparrisbooks | 97.0 | 4.99 | 96 |
| 4 | The Book Guild | 96.7 | 4.75 | 71 |
| 5 | The Book Typesetters | 96.6 | 5.00 | 59 |
| 6 | AV Xpert | 96.4 | 4.99 | 100 |
| 7 | GlobalBiz Outlook Media Tech LLC | 96.2 | 5.00 | 58 |
| 8 | London Music Preparation Ltd. | 96.2 | 5.00 | 56 |
| 9 | Troubador Publishing | 96.2 | 4.80 | 100 |
| 10 | Church Motion Graphics | 95.7 | 5.00 | 74 |
What Media & Content customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Media & Content: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 66.7 score |
| Problem Resolution | 70 score |
| Delivery Shipping | 72.6 score |
| Pricing | 73.6 score |
| Loyalty | 76.6 score |
| Response Speed | 76.7 score |
| Customer Support | 77 score |
| Value For Money | 79.7 score |
| Product Quality | 81.6 score |
| Onboarding | 82 score |