WestBow Press

Media & Content • United Stateswww.westbowpress.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+8.3 vs. last month4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#92of 172

Top 53% · Mid Pack

#1 (best)#172 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral2%
Negative20%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Onboarding

14.1%

Loyalty

13.2%

Product Quality

11.9%

Pricing

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

58.7%

4★

19.7%

3★

5.7%

2★

5.5%

1★

10.5%

Based on 600 analyzed reviews. Sentiment is slipping: 11.1% of reviews in the last three months were positive, compared with 79.2% in the three months before that.

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