Customereye

WestBow Press

Media & Content • United Stateswww.westbowpress.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 962 days (about 3.2 per month). Busiest month: 17% of reviews. Languages: en 99%, unknown 1%.

Overall Score

67/100
3.32 ★ average rating · 100 reviews
67/100 from 100 reviews over 10 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,058 ranked companies · benchmark 25 Oct 2026

Score

66.7

Industry average 61.5

5.2 above average

Rating

3.32

Industry average 4.08

0.76 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#424of 1058 ranked in Media & Content
Top 40% · Upper Halfup 13 from last month
#1 (best)#1058 (worst)
#422Peer
#423Peer
#424This company
#425Peer
#426Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering August 2026 — 17 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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