Lulu Publishing

Media & Content • United Stateswww.lulu.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

81/100

+16.9 vs. last month4.23 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#1of 172

Top 1% · Top Tier

#1 (best)#172 (worst)

#1This company

#2Peer

#3Peer

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering July 2026 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.1%

Onboarding

13.3%

Customer Support

13.1%

Delivery Shipping

11.7%

Loyalty

11.5%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 7.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.5%

4★

11.2%

3★

4.0%

2★

3.8%

1★

11.5%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 91.5% of reviews in the last three months were positive, compared with 92.4% in the three months before that.

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