Customereye

Lulu Publishing

Media & Content • United Stateswww.lulu.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 859 days (about 35 per month). Busiest month: 9% of reviews. Languages: en 89%, unknown 4%, fr 3%.

Overall Score

81/100
+16.9 vs. last month4.23 ★ average rating · 1,000 reviews
81/100 from 1,000 reviews over 29 months, high confidence.

Media & Content average: score 60.8, rating 4.08 stars, reply rate 32.6%, over 1,069 ranked companies · benchmark 6 Oct 2026

Score

81.2

Industry average 60.8

20.4 above average

Rating

4.23

Industry average 4.08

0.15 above average

Reply rate

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Industry average 32.6%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#109of 1069 ranked in Media & Content
Top 10% · Top Tier
#1 (best)#1069 (worst)
#107Peer
#108Peer
#109This company
#110Peer
#111Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering July 2026 — 22 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
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Customer Support
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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