Entertainment & Events customer reviews: the 2026 benchmark
CustomerEye analysed 1,756 Entertainment & Events companies, which average an overall score of 60.5 out of 100 across 387,408 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 66.1 out of 100.
Headline figures
- Companies analysed
- 1,756
- Average score
- 60.5 / 100
- Average rating
- 4.04 / 5
- Positive reviews
- 74.5%
- Reviews behind the benchmark
- 387,408
377 of these companies show a rising review trend.
Highest-scoring Entertainment & Events companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Snow Princess Parties | 98.9 | 4.98 | 200 |
| 2 | FixTheMusic - Wedding Bands & DJs | 98.7 | 5.00 | 100 |
| 3 | Tailored Entertainment | 98.5 | 4.96 | 100 |
| 4 | Hunky Butler Service | 98.2 | 4.96 | 100 |
| 5 | Butlers in the Buff Official UK | 98.2 | 4.91 | 100 |
| 6 | No Naked Walls | 98.1 | 4.98 | 54 |
| 7 | DNA Kids | 98.1 | 4.81 | 100 |
| 8 | Onigo | 98.0 | 4.97 | 100 |
| 9 | KDM Events | 97.8 | 4.98 | 100 |
| 10 | Team Building Experiences | 97.6 | 4.99 | 100 |
What Entertainment & Events customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Entertainment & Events: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 66.1 score |
| Problem Resolution | 69 score |
| Delivery Shipping | 72.9 score |
| Pricing | 73.1 score |
| Response Speed | 76.6 score |
| Value For Money | 77 score |
| Loyalty | 77.4 score |
| Customer Support | 77.6 score |
| Product Quality | 82.6 score |
| Onboarding | 83.3 score |