Customereye

Elfi

Entertainment & Eventswww.elfisanta.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 367 days (about 8.3 per month). Busiest month: 81% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

79/100
Short observation window (367 days)
−5.6 vs. last month4.70 ★ average rating · 100 reviews
79/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months. one month holds 81% of the reviews.

Entertainment & Events average: score 59.7, rating 4.06 stars, reply rate 34.9%, over 991 ranked companies · benchmark 6 Oct 2026

Score

79.2

Industry average 59.7

19.5 above average

Rating

4.70

Industry average 4.06

0.64 above average

Reply rate

—

Industry average 34.9%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#118of 991 ranked in Entertainment & Events
Top 12% · Top Tier
#1 (best)#991 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering December 2025 — 81 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 5% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Loyalty
Hidden
Response Speed
Hidden
Problem Resolution
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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