Customereye

GrogTag

Entertainment & Events • United Statesgrogtag.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#142of 322
Top 44% · Upper Half
#1 (best)#322 (worst)
#140Peer
#141Peer
#142This company
#143Peer
#144Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.3%
Delivery Shipping
19.6%
Response Speed
15.7%
Onboarding
11.0%
Loyalty
10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
83.8%
4
8.8%
3
4.7%
2
1.3%
1
1.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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