Customereye

https://www.5pm.co.uk/

Entertainment & Events • United Kingdom5pm.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

149 days of reviews, with a steady monthly review flow. Busiest month: 30% of reviews. Languages: en 100%.

Overall Score

71/100
Short observation window (149 days)
+2.5 vs. last month4.57 ★ average rating
71/100 from public reviews over 6 months, moderate confidence. trend not shown: window under six months.

Entertainment & Events average: score 62.5, rating 4.08 stars, reply rate 33.8%, over 1,120 ranked companies · benchmark 4 Nov 2026

Score

70.5

Industry average 62.5

8.0 above average

Rating

4.57

Industry average 4.08

0.49 above average

Reply rate

—

Industry average 33.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#404of 1120 ranked in Entertainment & Events
Top 36% · Upper Halfup 43 from last month
#1 (best)#1120 (worst)
#402Peer
#403Peer
#404This company
#405Peer
#406Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Product Quality
Hidden
Pricing
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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