Shipping & Delivery customer reviews: the 2026 benchmark
CustomerEye analysed 573 Shipping & Delivery companies, which average an overall score of 52.1 out of 100 across 159,363 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 57.8 out of 100.
Headline figures
- Companies analysed
- 573
- Average score
- 52.1 / 100
- Average rating
- 3.57 / 5
- Positive reviews
- 60.6%
- Reviews behind the benchmark
- 159,363
112 of these companies show a rising review trend.
Highest-scoring Shipping & Delivery companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | 101 Pet Express | 98.5 | 5.00 | 100 |
| 2 | Jetpets | 95.6 | 4.87 | 100 |
| 3 | Solarisrelocations | 93.9 | 4.73 | 100 |
| 4 | PetAir UK | 92.8 | 4.70 | 200 |
| 5 | McCrorey's Removals Inverclyde | 92.6 | 4.96 | 100 |
| 6 | Bishop's Move | 92.2 | 4.66 | 110 |
| 7 | Huboo Tech | 91.7 | 4.58 | 100 |
| 8 | Bournes Moves - Removals, Storage & Shipping | 91.5 | 4.73 | 101 |
| 9 | Student Movers by Emrys Removals | 91.4 | 5.00 | 100 |
| 10 | Crown Relocations | 91.2 | 4.69 | 200 |
What Shipping & Delivery customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Shipping & Delivery: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 57.8 score |
| Pricing | 58.6 score |
| Problem Resolution | 59.4 score |
| Delivery Shipping | 62.4 score |
| Response Speed | 64 score |
| Loyalty | 65 score |
| Value For Money | 66.2 score |
| Customer Support | 66.5 score |
| Product Quality | 69.9 score |
| Onboarding | 71.4 score |