Grabr

Shipping & Delivery • United Statesgrabr.io

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#79of 143

Top 55% · Mid Pack

#1 (best)#143 (worst)

#77Peer

#78Peer

#79This company

#80Peer

#81Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral1%
Negative23%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.1%

Delivery Shipping

13.5%

Pricing

12.2%

Loyalty

11.5%

Customer Support

11.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.5%

4★

7.0%

3★

3.0%

2★

0.8%

1★

10.7%

Based on 600 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 62.5% in the three months before that.

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