Based on public reviews and response behavior.
600 reviews over 2,694 days (about 6.8 per month). Busiest month: 7% of reviews. Languages: en 100%, unknown 1%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
66.3
Industry average 53.7
12.6 above average
Rating
4.39
Industry average 3.76
0.63 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering August 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 284 mentions with a sentiment score of 85.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
