Based on public reviews and response behavior.
100 reviews over 22 days (about 138 per month). Busiest month: 83% of reviews — one month dominates this sample. Languages: es 57%, unknown 22%, en 20%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
47.8
Industry average 53.7
5.9 below average
Rating
4.59
Industry average 3.57
1.02 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
23% of reviews positive, 76% negative
Covering August 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in Spanish
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.116 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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