Parcel Monkey UK

Shipping & Delivery • United Kingdomwww.parcelmonkey.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−1.0 vs. last month3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#114of 143

Top 80% · Bottom Tier

#1 (best)#143 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral2%
Negative39%

Sentiment Balance

Covering November 2024 — 204 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.9%

Delivery Shipping

16.7%

Onboarding

12.3%

Pricing

11.6%

Product Quality

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 48.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.8%

4★

6.0%

3★

3.5%

2★

3.0%

1★

25.7%

Based on 600 analyzed reviews.

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