Shipping & Delivery • United Kingdomwww.parcelmonkey.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 71 days (about 257 per month). Busiest month: 42% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
40.4
Industry average 53.7
13.3 below average
Rating
3.75
Industry average 3.76
in line with average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 39% negative
Covering November 2024 — 204 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.333 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.4 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 42, median: 55). The weakest topic and the reply rate are the two levers that move this score fastest.
