Doddle

Shipping & Delivery • United Kingdomwww.doddle.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#110of 143

Top 77% · Bottom Tier

#1 (best)#143 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral2%
Negative39%

Sentiment Balance

Covering February 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 561 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.7%

Loyalty

19.9%

Delivery Shipping

11.5%

Response Speed

10.4%

Onboarding

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

54.7%

4★

5.7%

3★

3.5%

2★

4.5%

1★

31.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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