Based on public reviews and response behavior.
600 reviews over 2,097 days (about 8.7 per month). Busiest month: 27% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
41.1
Industry average 53.7
12.6 below average
Rating
3.47
Industry average 3.76
0.29 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering February 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.180). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 41.1 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 42, median: 55). The weakest topic and the reply rate are the two levers that move this score fastest.
