ParcelABC - courier service

Shipping & Delivery • United Kingdomwww.parcelabc.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+27.8 vs. last month3.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#112of 143

Top 78% · Bottom Tier

#1 (best)#143 (worst)

#110Peer

#111Peer

#112This company

#113Peer

#114Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral2%
Negative39%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Delivery Shipping

17.4%

Response Speed

12.2%

Loyalty

11.1%

Pricing

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

63.5%

4★

5.8%

3★

2.8%

2★

2.8%

1★

25.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 69.3% of reviews in the last three months were positive, compared with 73.7% in the three months before that.

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