Based on public reviews and response behavior.
601 reviews over 587 days (about 31 per month). Busiest month: 23% of reviews. Languages: en 100%, unknown 1%.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.5%, over 537 ranked companies · benchmark 2 Nov 2026
Score
45.5
Industry average 53.1
7.6 below average
Rating
2.76
Industry average 3.51
0.75 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering August 2026 — 135 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.
Share of theme mentions
Themes from the 601 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 537 ranked companies in Shipping & Delivery (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.155 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99
