Based on public reviews and response behavior.
200 reviews over 189 days (about 32 per month). Busiest month: 21% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
45.9
Industry average 53.7
7.8 below average
Rating
1.08
Industry average 3.76
2.68 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
9% of reviews positive, 91% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.755 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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