Worldwide Parcel Services Ltd

Shipping & Delivery • United Kingdomwww.worldwide-parcelservices.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−23.8 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#94of 143

Top 66% · Mid Pack

#1 (best)#143 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Delivery Shipping

15.5%

Loyalty

13.0%

Product Quality

12.0%

Pricing

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.7%

4★

8.0%

3★

3.2%

2★

1.7%

1★

14.5%

Based on 600 analyzed reviews. Sentiment is slipping: 54.5% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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