Based on public reviews and response behavior.
600 reviews over 55 days (about 332 per month). Busiest month: 55% of reviews — one month dominates this sample.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
47.9
Industry average 53.7
5.8 below average
Rating
4.65
Industry average 3.76
0.89 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 24% negative
Covering November 2024 — 103 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.187). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 96% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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