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Shipping & Delivery • United Kingdomecoparcel.eu

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

+5.5 vs. last month3.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#130of 143

Top 91% · Bottom Tier

#1 (best)#143 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%

positive

Positive41%
Neutral2%
Negative57%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.1%

Customer Support

16.9%

Communication

11.0%

Response Speed

10.4%

Loyalty

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

43.7%

4★

4.8%

3★

3.8%

2★

3.8%

1★

43.8%

Based on 600 analyzed reviews. Sentiment is improving: 10.0% of reviews in the last three months were positive, compared with 3.2% in the three months before that.

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