Nexus Auto Transportation

Shipping & Delivery • United Statesnexusautotransport.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+4.2 vs. last month4.55 ★ average rating · 596 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#92of 143

Top 64% · Mid Pack

#1 (best)#143 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 26% negative

71%

positive

Positive71%
Neutral3%
Negative26%

Sentiment Balance

Covering October 2024 — 73 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.1%

Customer Support

14.7%

Product Quality

11.6%

Response Speed

10.9%

Pricing

9.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.5%

4★

10.2%

3★

6.2%

2★

1.5%

1★

4.5%

Based on 596 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

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