Based on public reviews and response behavior.
200 reviews over 22 days (about 277 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 91%, unknown 9%, fr 1%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
48.1
Industry average 53.7
5.6 below average
Rating
4.39
Industry average 3.57
0.82 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 30% negative
Covering September 2026 — 99 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 25% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.134 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 12% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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