Based on public reviews and response behavior.
100 reviews over 2,513 days (about 1.2 per month). Busiest month: 74% of reviews — one month dominates this sample. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
48.1
Industry average 53.7
5.6 below average
Rating
3.80
Industry average 3.76
0.04 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering June 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 42 mentions with a sentiment score of 79.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
