uShip

Shipping & Delivery • United Stateswww.uship.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

+42.1 vs. last month3.56 ★ average rating · 1,566 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#24of 143

Top 17% · Top Tier

#1 (best)#143 (worst)

#22Peer

#23Peer

#24This company

#25Peer

#26Peer

Overall Customer Sentiment

Category Leader

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,457 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.7%

Delivery Shipping

13.5%

Loyalty

13.4%

Customer Support

11.2%

Pricing

10.7%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 36.6% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

57.9%

4★

5.3%

3★

2.8%

2★

3.3%

1★

30.8%

Based on 1,566 analyzed reviews. Sentiment is holding steady: 78.2% of reviews in the last three months were positive, compared with 83.0% in the three months before that.

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