Based on public reviews and response behavior.
2,069 reviews over 5,382 days (about 12 per month). Busiest month: 4% of reviews. Languages: en 89%, unknown 11%, fr 0%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
58.4
Industry average 53.7
4.7 above average
Rating
3.43
Industry average 3.76
0.33 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,069 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 8% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 750 mentions with a sentiment score of 80.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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