Based on public reviews and response behavior.
280 days of reviews, with a steady monthly review flow. Busiest month: 20% of reviews. Languages: en 90%, unknown 10%.
Shipping & Delivery average: score 54.7, rating 3.63 stars, reply rate 37.2%, over 502 ranked companies · benchmark 4 Nov 2026
Score
47.5
Industry average 54.7
7.2 below average
Rating
4.03
Industry average 3.63
0.40 above average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering June 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 502 ranked companies in Shipping & Delivery (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.137 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.502). Review the worst months in the trend data to identify specific operational or product issues.
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