Based on public reviews and response behavior.
600 reviews over 36 days (about 507 per month). Busiest month: 55% of reviews — one month dominates this sample.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
19.1
Industry average 53.1
34.0 below average
Rating
1.34
Industry average 3.72
2.38 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 79% negative
Covering November 2024 — 327 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 80% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.411 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.581). Review the worst months in the trend data to identify specific operational or product issues.
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