Based on public reviews and response behavior.
1,000 reviews over 382 days (about 80 per month). Busiest month: 10% of reviews. Languages: en 90%, unknown 9%, ca 0%.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.6%, over 533 ranked companies · benchmark 1 Nov 2026
Score
60.1
Industry average 53.1
7.0 above average
Rating
4.17
Industry average 3.51
0.66 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 33% negative
Covering July 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 1,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 533 ranked companies in Shipping & Delivery (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.153 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 83% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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