XDP

Shipping & Delivery • United Kingdomxdp.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

2.47 ★ average rating · 755 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#131of 143

Top 92% · Bottom Tier

#1 (best)#143 (worst)

#129Peer

#130Peer

#131This company

#132Peer

#133Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 731 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

31.2%

Customer Support

16.6%

Communication

13.9%

Product Quality

9.6%

Response Speed

8.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 31.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 62.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

31.0%

4★

2.5%

3★

4.1%

2★

7.2%

1★

55.2%

Based on 755 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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