Based on public reviews and response behavior.
755 reviews over 2,894 days (about 7.9 per month). Busiest month: 10% of reviews. Languages: en 100%, fr 0%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
36.7
Industry average 53.7
17.0 below average
Rating
2.67
Industry average 3.57
0.90 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
37% of reviews positive, 61% negative
Covering August 2026 — 67 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 36% negative and 3% neutral.
Share of theme mentions
Themes from the 755 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.164 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.118). Review the worst months in the trend data to identify specific operational or product issues.
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