iPostal1

Shipping & Delivery • United Statesipostal1.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−13.3 vs. last month3.90 ★ average rating · 702 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#108of 143

Top 76% · Bottom Tier

#1 (best)#143 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral1%
Negative40%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 700 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.9%

Product Quality

12.8%

Onboarding

12.0%

Communication

10.3%

Delivery Shipping

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 39.6% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

61.0%

4★

12.0%

3★

3.0%

2★

4.3%

1★

19.8%

Based on 702 analyzed reviews. Sentiment is slipping: 18.8% of reviews in the last three months were positive, compared with 29.8% in the three months before that.

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