Based on public reviews and response behavior.
991 reviews over 60 days (about 503 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: fr 61%, unknown 20%, en 19%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
31.2
Industry average 53.7
22.5 below average
Rating
4.74
Industry average 3.57
1.17 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 68% negative
Covering July 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 59% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in French
Share of theme mentions
Themes from the 991 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.238 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.2 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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