Based on public reviews and response behavior.
199 reviews over 24 days (about 252 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 94%, unknown 6%, fr 1%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
40.3
Industry average 53.7
13.4 below average
Rating
3.75
Industry average 3.57
0.18 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering September 2026 — 99 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 46% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 199 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 34 mentions with a sentiment score of 77.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
