Stuart

Shipping & Delivery • United Kingdomstuart.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+20.0 vs. last month3.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#55of 143

Top 38% · Upper Half

#1 (best)#143 (worst)

#53Peer

#54Peer

#55This company

#56Peer

#57Peer

Overall Customer Sentiment

Above Average

54% of reviews positive, 45% negative

54%

positive

Positive54%
Neutral1%
Negative45%

Sentiment Balance

Covering May 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.5%

Customer Support

16.8%

Communication

16.3%

Product Quality

11.6%

Response Speed

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 57.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

59.5%

4★

1.0%

3★

1.2%

2★

0.7%

1★

37.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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