Based on public reviews and response behavior.
100 reviews over 1,130 days (about 2.7 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
35.6
Industry average 53.7
18.1 below average
Rating
2.44
Industry average 3.57
1.13 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 59% negative
Covering November 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.160 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 35.6 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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