My Parcel Delivery

Shipping & Delivery • United Kingdomwww.myparceldelivery.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#116of 143

Top 81% · Bottom Tier

#1 (best)#143 (worst)

#114Peer

#115Peer

#116This company

#117Peer

#118Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.8%

Delivery Shipping

16.9%

Loyalty

12.1%

Product Quality

10.1%

Pricing

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

52.8%

4★

6.5%

3★

4.0%

2★

3.7%

1★

33.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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