Based on public reviews and response behavior.
100 reviews over 545 days (about 5.6 per month). Busiest month: 11% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.1, rating 3.56 stars, reply rate 33.0%, over 616 ranked companies · benchmark 21 Oct 2026
Score
27.5
Industry average 53.1
25.6 below average
Rating
2.03
Industry average 3.56
1.53 below average
Reply rate
—
Industry average 33.0%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 62% negative
Covering October 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 616 ranked companies in Shipping & Delivery (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.487 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 27.5 sits in the bottom quarter of about 600 ranked Shipping & Delivery companies (25th percentile: 35, median: 56). The weakest topic and the reply rate are the two levers that move this score fastest.
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