Canada Post

Shipping & Delivery • Canadawww.canadapost.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

20/100

1.53 ★ average rating · 892 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#135of 143

Top 94% · Bottom Tier

#1 (best)#143 (worst)

#133Peer

#134Peer

#135This company

#136Peer

#137Peer

Overall Customer Sentiment

Below Average

19% of reviews positive, 79% negative

19%

positive

Positive19%
Neutral3%
Negative79%

Sentiment Balance

Covering August 2026 — 86 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 78% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 842 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Customer Support

17.3%

Loyalty

11.8%

Communication

9.5%

Problem Resolution

9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 78.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

10.0%

4★

1.9%

3★

2.2%

2★

3.3%

1★

82.6%

Based on 892 analyzed reviews. Sentiment is slipping: 24.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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