Based on public reviews and response behavior.
600 reviews over 1,344 days (about 14 per month). Busiest month: 18% of reviews.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
27.0
Industry average 53.1
26.1 below average
Rating
1.50
Industry average 3.72
2.22 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
29% of reviews positive, 69% negative
Covering August 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.134). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 27.0 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 42, median: 55). The weakest topic and the reply rate are the two levers that move this score fastest.
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