P2P

Shipping & Delivery • United Kingdomp2pmailing.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

27/100

+66.7 vs. last month1.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#132of 143

Top 92% · Bottom Tier

#1 (best)#143 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 69% negative

29%

positive

Positive29%
Neutral2%
Negative69%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

30.8%

Communication

21.8%

Customer Support

13.8%

Response Speed

8.8%

Loyalty

6.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 30.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 67.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

3.2%

4★

3.2%

3★

7.3%

2★

12.8%

1★

73.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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