Customereye

Rhenus Home Delivery UK

Shipping & Delivery • United Kingdomwww.rhenus-home-delivery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+4.9 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#67of 143
Top 47% · Upper Half
#1 (best)#143 (worst)
#65Peer
#66Peer
#67This company
#68Peer
#69Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 249 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.1%
Customer Support
22.1%
Product Quality
15.7%
Communication
11.6%
Response Speed
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
89.0%
4
2.0%
3
1.3%
2
0.2%
1
7.5%

Based on 600 analyzed reviews.

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