Based on public reviews and response behavior.
200 reviews over 233 days (about 26 per month). Busiest month: 15% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
43.0
Industry average 53.7
10.7 below average
Rating
1.23
Industry average 3.76
2.53 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
16% of reviews positive, 84% negative
Covering September 2026 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.627 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 66% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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