Based on public reviews and response behavior.
100 reviews over 2,398 days (about 1.3 per month). Busiest month: 11% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
38.5
Industry average 53.7
15.2 below average
Rating
3.37
Industry average 3.57
0.20 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 42% negative
Covering May 2021 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.285 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.188). Review the worst months in the trend data to identify specific operational or product issues.
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